The kegg needs to be inserted approximately 1cm above the vaginal opening - if you tug the tail very gently, you should feel a slight resistance against the vaginal opening. It is normal that you will be able to feel kegg inside.
A few adjustments to try:
If kegg is slipping out, you might want to try lying down for insertion and see if you notice a difference.
Hold kegg in with your hand
You can hold kegg at the base of the tail to help prevent it from slipping out, however, you should never force yourself into an uncomfortable position to use kegg.
If you are still experiencing an issue after following the steps above, please contact customer care at email@example.com and one of our team members will reach back shortly.